Shipping Policy

Worldwide Shipping & Delivery Details at Soothevia

At Soothevia, we provide clear shipping and delivery information so you know what to expect throughout your order journey. After successful payment confirmation, your order enters preparation before being handed to a suitable shipping carrier. Tracking information may become available depending on the destination and delivery service. Eligible orders may also qualify for Free Shipping when the required purchase threshold is met. Below you can find details about fulfillment, transit estimates, shipping charges, tracking, customs, delivery concerns, and related conditions.

1. Order Processing and Preparation

Following successful payment confirmation, your purchase enters our fulfillment process. Orders are generally checked, prepared, and packaged within 3-5 business days before being provided to the applicable delivery carrier. This period allows the order details to be reviewed and the shipment to be properly prepared for transit.

After the parcel has been dispatched from the fulfillment location, a shipping confirmation may be sent to the email address associated with your order.

Regular order processing normally occurs Monday through Friday on business days, excluding applicable public holidays.
Higher-than-usual demand, promotional events, seasonal periods, holidays, or increased order volumes may occasionally result in longer preparation times.
Purchases placed outside normal processing hours will typically begin fulfillment on the next available business day.

2. International Delivery Estimates

Soothevia delivers qualifying orders to supported international destinations. Transit times can differ depending on the destination, carrier operations, local postal services, customs clearance, transportation networks, weather conditions, and other factors affecting the shipment after dispatch.

Estimated Delivery Window: Most international orders are generally expected to arrive within approximately 14-21 business days from the date of dispatch.

Delivery may take longer in certain situations, including customs reviews, public holidays, severe weather, transportation interruptions, carrier backlogs, or circumstances beyond normal shipping operations. Tracking updates can also remain unchanged temporarily while packages move between international facilities or checkpoints.

3. Delivery Charges and Free Shipping

Any shipping fee that applies to your order will be shown during checkout before payment is finalized. Orders that meet the qualifying purchase amount displayed on our website may automatically receive Free Shipping.

Delivery charges may differ based on the shipping destination, available carrier service, parcel size or characteristics, and other order-specific considerations presented at checkout.
Free shipping is automatically applied when an eligible purchase reaches the required order value displayed on soothevia.net.
Any shipping charge payable by the customer will be clearly presented before the order is paid for and confirmed.
Where a full refund is authorized and the original shipping charge qualifies for reimbursement under our applicable refund terms, the eligible delivery amount may be included in the refund.

4. Order Tracking Information

If tracking is available for the selected shipping method and destination, shipment updates may appear after the package has entered the carrier network. Customers can check available shipping progress through our Track Your Order page using the appropriate order details. When supported, the dispatch confirmation email may also contain a tracking reference.

5. Customs Duties, Taxes and Import Fees

International shipments can be subject to customs duties, import taxes, clearance fees, brokerage charges, or other destination-specific costs imposed by local authorities or service providers. Unless specifically included during checkout, these charges are separate from the merchandise price and standard delivery fees paid to Soothevia.

The recipient is responsible for applicable import duties, customs taxes, clearance costs, and other fees charged within the destination country.
If a shipment is declined or returned because required customs charges or import fees were not paid, any potential refund will be assessed after the carrier confirms the parcel’s final status.
Border inspections, customs processing, and clearance procedures can extend the overall delivery timeframe.

6. Shipping Delays, Missing Packages and Transit Damage

After a shipment enters the carrier’s delivery network, transportation, route handling, tracking scans, and final delivery are managed by the applicable shipping provider. If an issue occurs while the parcel is in transit, Soothevia may review available tracking and carrier information to determine appropriate next steps according to the verified shipment status.

If tracking indicates that your package was delivered but it cannot be found, check entryways, mailboxes, designated drop-off areas, neighboring addresses, and with household members who may have accepted the delivery.
Packages suspected of being lost may need to undergo a carrier investigation before the shipment status can be finalized and any available resolution can be evaluated.
If merchandise arrives with damage related to transportation, keep the product, shipping box, protective packaging, and delivery labels, and take clear photographs showing the condition of the item and parcel.

7. Accurate Shipping Information

Before submitting an order, customers should confirm that all delivery information is complete and accurate, including the recipient name, street address, apartment or unit details, city, state or region, postal code, destination country, and telephone number. Soothevia cannot guarantee successful delivery when shipping information provided during checkout is incorrect, incomplete, outdated, or otherwise unsuitable for delivery.

If you discover an error in the shipping address after placing an order, contact customer support promptly while fulfillment is still in progress.
Address modifications may no longer be available once the parcel has been dispatched or accepted into the shipping carrier’s network.

8. Undeliverable and Returned Shipments

Packages returned because delivery was unsuccessful, acceptance was refused, customs charges remained unpaid, or incorrect shipping information was provided will be assessed after the carrier confirms the shipment’s final status and return outcome.

Reshipping Options: Where practical and available, another shipment may be arranged once complete and valid delivery details have been provided and confirmed.
Refund Review: Any refund eligibility and reimbursable amount will be evaluated under our applicable refund terms and according to the verified reason for the returned shipment.

9. Shipping and Delivery Support

For assistance with order preparation, shipment tracking, delivery updates, or corrections to shipping information, contact Soothevia through our Contact Us page and provide the relevant order details.